Terms of Service
Effective date: November 10, 2026
Overview
These Terms of Service govern your use of the Cargo Carter LLC website and your requests for delivery services from Cargo Carter LLC (“Cargo Carter,” “we,” “us,” or “our”).
By using this website, submitting a delivery quote request, or arranging services with Cargo Carter, you agree to these Terms of Service. These terms are intended to explain the general conditions that apply to our website and delivery services.
A quote request submitted through this website does not create a binding delivery agreement or guarantee availability. Delivery details, pricing, timing, cargo requirements, and other service terms may be confirmed separately before a delivery is accepted.
Quotes, Pricing & Service Acceptance
Delivery quotes are based on the information provided at the time of the request, including pickup and delivery locations, timing, number of stops, cargo size and weight, and any special handling requirements.
Pricing may be adjusted if the actual delivery requirements differ materially from the information originally provided, including changes to cargo dimensions or weight, additional stops, extended waiting time, access conditions, scheduling, or other circumstances affecting the delivery.
A delivery is considered accepted only after Cargo Carter confirms the service. All services are subject to availability, vehicle capacity, safe operating conditions, and our ability to reasonably complete the requested delivery.
Customer Responsibilities & Cargo Requirements
Customers are responsible for providing accurate and complete information about each delivery, including pickup and delivery locations, contact information, cargo quantity, dimensions, weight, and any special handling requirements.
Cargo should be properly packaged, secured, and reasonably prepared for transportation before pickup. Customers must disclose any fragile, unusually valuable, hazardous, restricted, temperature-sensitive, or otherwise special cargo before a delivery is accepted.
Cargo Carter may decline or discontinue a delivery if the cargo, loading conditions, access conditions, or requested service presents an unreasonable safety risk, exceeds available vehicle capacity, violates applicable law, or differs materially from the information provided when the delivery was accepted.
Pickup, Delivery & Timing
Pickup and delivery times are estimates unless a specific time or service window has been confirmed. Traffic, weather, road conditions, loading or receiving delays, facility access, and other circumstances outside Cargo Carter’s reasonable control may affect delivery timing.
Customers are responsible for ensuring that appropriate contacts are available and that Cargo Carter has reasonable access to pickup and delivery locations at the scheduled time.
Excessive waiting time, additional delivery attempts, changes to the requested route, or other delays caused by conditions at the pickup or delivery location may result in additional charges when applicable and communicated to the customer.
Cancellations & Changes
Customers should notify Cargo Carter as soon as possible if a delivery needs to be changed, rescheduled, or canceled.
Changes made after a delivery has been accepted — including changes to pickup or delivery locations, timing, cargo, number of stops, or service requirements — may affect availability and pricing.
If Cargo Carter has already begun traveling to the pickup location, arrived on site, incurred expenses, or reserved substantial time for the delivery, a cancellation or adjustment charge may apply when communicated to the customer.
Payment Terms
Pricing and payment terms will be stated in the applicable quote, invoice, or other agreement between Cargo Carter and the customer. Payment terms may vary by customer or delivery arrangement.
Customers are responsible for paying all agreed charges associated with the delivery, including any approved additional charges resulting from changes, waiting time, additional stops, redelivery attempts, or other service adjustments.
Past-due amounts may be subject to reasonable collection efforts and any late charges permitted by applicable law and disclosed to the customer.
Cargo Loss, Damage & Claims
Cargo Carter will use reasonable care when handling and transporting accepted cargo. Customers should inspect shipments promptly upon delivery and notify Cargo Carter as soon as reasonably possible if cargo is believed to have been lost or damaged while in our possession.
Any claim should include enough information for us to evaluate what occurred, such as the delivery details, description of the loss or damage, photographs when available, and documentation showing the value of the affected cargo.
Responsibility for loss or damage will be determined based on the circumstances of the delivery, any applicable agreement with the customer, available insurance coverage, and applicable law. Cargo Carter is not responsible for loss or damage caused by inadequate packaging, inaccurate cargo information, inherent defects in the goods, or circumstances outside our reasonable control.
Limitation of Liability & Uncontrollable Events
To the fullest extent permitted by applicable law, Cargo Carter will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of this website or from delivery services.
Cargo Carter is not responsible for delays, failure to perform, or other service disruptions caused by circumstances beyond our reasonable control, including severe weather, road closures, traffic incidents, accidents, government actions, facility closures, mechanical emergencies, or other unexpected events.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Website Use & Intellectual Property
The Cargo Carter website is provided for general business information and for requesting delivery services. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use it for unlawful or fraudulent purposes.
Unless otherwise stated, the Cargo Carter name, logo, branding, website design, written content, and other original materials on this website are owned by Cargo Carter LLC or used with permission. They may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Third-party names, trademarks, logos, and other materials remain the property of their respective owners.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements. Updated terms will be posted on this page with a revised effective date. Continued use of the website or services after updated terms become effective constitutes acceptance of the revised terms.
Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the State of Minnesota, without regard to conflict-of-law principles. Any dispute arising from these Terms or Cargo Carter services will be handled in accordance with applicable Minnesota and federal law.
Contact Us
If you have questions about these Terms of Service or Cargo Carter delivery services, contact:
Cargo Carter LLC
Email: travis@cargocarter.com
Phone: 612-876-6838
Service Area: Twin Cities Metro, Minnesota